1. Warehouse Location & Inventory
Q1: Where exactly is your US warehouse located?
A: Our company-owned fulfillment center is strategically located in Ontario, California, enabling fast delivery across the Western US and nationwide.
Q2: How do I know if a product is REALLY in stock at your CA warehouse?
A: Products marked with "In Stock: Ships from CA" on the item page are physically available at our California warehouse. Inventory is synced daily. For critical orders, contact us for real-time verification via live chat or email.
Q3: Do you stock ALL products in the California warehouse?
*A: We prioritize high-demand items for US stocking. If a product page lacks the "Local Stock" badge, it ships directly from our China factory (20-40 days transit).
2. Shipping & Delivery
Q4: How soon will my order ship after payment?
A: Normal delivery time: 1-3 days, delivery time: 1-5 days
Q5: What's the estimated delivery time to my US address?
A: Typical delivery windows:
West Coast (CA, OR, WA, NV, AZ): 1-3 business days
Midwest & Rockies (TX, CO, IL, etc.): 3-4 business days
East Coast (NY, FL, MA, etc.): 4-5 business days
Actual speed depends on your carrier service level (FedEx Ground/UPS Ground shown above). Expedited options available at checkout.
Q6: Which carriers do you use for US shipments?
A: We partner with DHL, FedEx, UPS, and USPS for reliability tracking. Carrier selection depends on destination/weight.
3. Costs & Fees
Q7: Are there any hidden import duties or customs fees?
A: NO. Since your order ships domestically from California, YOU PAY ZERO customs duties, import taxes, or brokerage fees. Total cost = Product Price + Transparent US Shipping.
Q8: How is shipping cost calculated for US orders?
A: Shipping fees are based on:
*Package weight/dimensions
*Your delivery ZIP code
*Carrier rates (FedEx/UPS/USPS)
Enter your ZIP at checkout for instant quotes. Orders over $200 qualify for FREE Continental US Shipping!
4. Returns & Support
Q9: What if I need to return an item?
*A: We offer hassle-free US returns:
Initiate return within 7 days of delivery
Return to: Our CA warehouse: [1925 S Vineyard Ave Bldg 7, Unit 4, Ontario, CA 91761]
Refund issued upon inspection.